The Customer Service Dialogue

The last three weeks I’ve been working with Marsha Collier on a small project called The Customer Service Dialogue.

This is a Twitter based chat every Tuesday night at 9pm EST on anything Customer Service. Well, we do have a weekly subtopic on customer service: it’s not a mosh pit 🙂

I had originally posted the transcripts here on Chalkboarder, but after Marsha and I gave it thought, it just made sense to give the Dialogue its own blog site.

I invite all of you to come check it out. We already have transcripts from three weeks of chats on different topics.

Next week’s topic is Online Customer Service Centers. See you there?


2 Comments to “The Customer Service Dialogue”

  1. Hey Jeffrey..
    Where’s the link to the blog?
    I found the initial dialoque was clumsy using Twitter.

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