Many of you know I traded a 20 year career in hospitality management to found Chalkboarder. I am still very passionate about the hospitality industry and culinary management/creativity.
Today comes a question from a restaurant friend – that I’d like to get your opinion on.
Can a restaurant (or other business) use content from comment cards in their on-and-offline marketing materials? Should they?
Most comment card systems are anonymous. Should a business be able to use a comment left by a customer, if the customer believes they are just addressing management? Thoughts?
I’d love to hear your thoughts on this in the comment section below..
Disclaimer – all comments below are considered public dialogue and may be used in future blogposts by this author. 🙂