We’ve been collecting Twitter addresses of restaurants in fourteen major markets around the USA. Here’s some of them. Enjoy!
Restaurant Name Website Address Twitter Addy
Portland Oregon
Gilt Club www.giltclub.com @giltclub
Acadiawww.creolapdx.com @AcadiaPDX
Bamboo Sushi www.bamboosushipdx.com @bamboosushi
Café Nell www.cafenell.com @cafenell
New York City New York
81 www.81nyc.com @81nyc
Abigael’s on Broadway www.abigaels.com @Jeff_Abigaels
AYZA Wine & Choc Bar www.ayzanyc.com @AyzaWineBarNYC
Brooklyn Fish Camp www.brooklynfishcamp.com @bfishcamp
Haru www.harusushi.com @HaruSushi
Ed’s Lobster Bar www.lobsterbarnyc.com @edslobsterbar
Olana www.olananyc.com @ademeglio_olana
Rosa Mexicano www.rosamexicano.com @RosaMexicano
Dallas Texas
Charlie Palmer’s at the Joule www.charliepalmer.com @CPGrestaurant
Reata www.reata.net @reatarestaurant
Rise No. 1 www.risesouffle.com @risesouffle
Victory Tavern www.victorytavern.com @VictoryTavern
Brio Tuscan Grille www.brioitalian.com @BrioItalian
Maggiano’s Little Italy www.maggianos.com @Maggianos
The Place at Perry’s www.theplaceatperrys.com @PlaceatPerrys
Philadelphia Pennsylvania
Supper www.supperphilly.com @Supperphilly
Atlanta Georgia
Agave www.agaverestaurant.com @AgaveRestaurant
P.F. Chang’s China Bistro www.pfchangs.com @PFChangs
Two Urban Licks www.twourbanlicks.com @ReynoldsAtl
Goldfish www.heretoserverestaurants.com @DavidAbes
Six Feet Under www.sixfeetunderatlanta.com @sixfeetunderatl
Las Vegas Nevada
Pip’s Cucina & Wine Bar www.aliantecasinohotel.com/dining @stationcasinos
California Pizza Kitchen www.cpk.com @calpizzakitchen
Ping Pang Pong www.goldcoastcasino.com @goldcoastcasino
Burger Bar www.mandalaybay.com @mandalaybay_LV
Prime Rib Loft www.orleanscasino.com @orleanscasino
Panera Bread www.panerabread.com @panerabread
Taqueria Canonita www.venetian.com @venetianvegas
Miami Florida
Mellow Mushroom www.mellowmushroom.com @MellowMushroom
Thai Spice www.thaispicefla.com @ThaiSpiceFLA
Tryst www.trystdelray.com @TrystDelray
Sublime www.sublimeveg.com @SublimeVeg
The Capital Grill www.capitalgrille.com @TheWineExpert
Tamarind www.tamarindthai.us @TamarindThai
Washington DC
Rams Head Tavern www.ramsheadtavern.com @RamsHeadGroup
Bonefish Grill www.bonefishgrill.com @BonefishGrill
Nage www.nage.bz @NageBistro
Uncle Julio’s www.unclejulios.com @unclejulios
Founding Farmers www.wearefoundingfarmers.com @foundingfarmers
Benihana www.benihana.com @Benihana__
Morton’s www.mortons.com @Mortons
Wildfire www.wildfirerestaurant.com @WildfireRest
Matchbox Barracks Row www.matchboxdc.com @MatchboxDC
Boston Massachusetts
Petit Robert Bistro www.petitrobertbistro.com @PetitRobertBist
Franklin Southie www.franklincafe.com @FranklinCafe
Elephant Walk www.elephantwalk.com @WalkingElephant
Denver Colorado
Jax Fish House www.bigredf.com @bigredf
Bonefish Grill www.bonefishgrill.com @BonefishGrill
The Squeaky Bean www.thesqueakybean.net @TheSqueakyBean
Lola www.loladenver.com @bigredf
Maggiano’s Little Italy www.maggianos.com @Maggianos
Osaka Sushi www.osakasushi1.com @osakasushi1
Sunflower www.sunflowerrestaurant.net @SunflowerRest
White Chocolate Grill www.whitechocolategrill.com @WCGrill
The Kitchen www.thekitchencafe.com @thekitchencafe
San Francisco California
Chez Papa www.chezpapasf.com @ChezPapaResto
Bijou Restaurant & Bar www.bijouexperience.com @bijouexperience
Candybar www.candybarsf.com @candybarsf
Delfina www.delfinasf.com @CraigStoll
Donato Enoteca www.donatoenoteca.com @DonatoEnoteca
Florio www.floriosf.com @floriosf
Iluna Basque www.ilunabasque.com @ChefMattin
Restaurant Lulu www.restaurantlulu.com @RestaurantLULU
Slow Club www.slowclub.com @slowclub
La Mar Cebicheria Peruana www.lamarcebicheria.com @LaMarCebicheria
LunaParkwww.lunaparksf.com @lunaparksf
Town Hall www.townhallsf.com @townhallBBQ
Nopa www.nopasf.com @nopasf
A Cotewww.acoterestaurant.com @ACoteRestaurant
Citizen Cake www.citizencake.com @CitizenCakePRB
South Food & Wine Bar www.southfwb.com @SouthFWB
First St. Café www.firststcafe.com @firststcafe
Millennium www.millenniumrestaurant.com @MillenniumSF
Osteria Stellina www.osteriastellina.com @OsteriaStellina
Los Angeles California
Locada Del Lago www.lagosantamonica.com @LagoSantaMonica
LunaParkwww.lunaparkla.com @lunaparkla
Paul Martin’s American Bist www.paulmartinsamericanbistro.com @paulmartinsamb
Sushi Go 55 www.sushigo55.com @SushiGo55
La Grande Orange Café www.lgostationcafe.com @LaGrandeOrange
Trattoria Amici www.tamici.com @TrattoriaAmici
Yard House www.yardhouse.com @YardHouse
Two Guys From Italywww.twoguysmoorpark.com @TwoGuysMoorpark
Seattle Washington
Joule www.joulerestaurant.com @joulerestaurant
Salty’s at Redondo Beachwww.saltys.com @SaltysSeafood
The Loft www.theloftlounge.com @theloftlounge
Regatta Bar & Grille www.cphotelseattle.com @CrownePlazaSEA
Trellis www.trellisrestaurant.net @HeathmanHotel
Maximilien www.maximilienrestaurant.com @maxi_sea
Herb Farm www.herbfarm.com @Herbguy
Chicago Illinois
Frontera Grill www.rickbayless.com/restaurants @Rick_Bayless
Feast www.feastrestaurant.com @feastrestaurant
Lou Malnati’s Pizzeria www.loumalnatis.com @LouMalnatis
Flat Top Grill www.flattopgrill.com @flattopgrill
Maggiano’s Little Italy www.maggianos.com @Maggianos
Nacional 27 www.nacional27.net @Nacional27
Pinstripes www.pinstripes.com @PinstripesBstro
Shaw’s Crab House www.shawscrabhouse.com @shelleyfromshaws
Tepatulco www.tepatulco.com @Tepatulco
Blue 13 www.blue13chicago.com @Blue13Chicago
P.F. Chang’s China Bistro www.pfchangs.com @PFChangs
Province www.provincerestaurant.com @provincechicago
Wildfire www.wildfirerestaurant.com @WildfireRest
Café Ba-Ba-Reeba www.cafebabareeba.com @CafeBaBaReeba
Yelp & Urban Spoon Comments
Guest Experience Staff Training
I’m researching a study of the restaurant industry, using Yelp and Urban Spoon as the main viewframe. While I’ve written in the past about how operators could use these two sites to their advantage, I feel compelled to share a different observation tonight.
Does your team need a refresher on what makes great experience for customers? I bet if you spent one hour with an all-staff meeting, asked them to all bring their laptops in for the meeting, then gave each staff member ten restaurants in Urban Spoon’s “Affordable Fine Dining” Category to view – that you’d have one hell of a good meeting discussion.
The trick to this is having your staff read the comments of these ten restaurants, then share the outstandingly good and bad comments with the team as a whole and then to look at yours.
Not only is this good training on excellent guest experience, it will give your staff the direct feedback of the dining public in your area; what they think about you, about your competition and what their expectations are of a good or great experience.
I promise you, it will be an eye-opener for your team.
The other thing it will do (bonus) is provide your staff with real-time competitive analysis of the other teams that they are directly competing with in your area. What a great way to bring your team even more together towards a common goal!
By the way, it’s so easy for operators to get their basic information on these sites. I am completely clueless as to why any operator would stuff these two sites with pictures, the menu, etc.
Also, it’s extremely rare to find an operator responding to the negative comments (much less the positive ones) on these sites. How much time a night does that take – to look for a comment from the night? Thirty seconds? And then to write a reply? Another five minutes to increase guest loyalty so they’ll tell all their friends about your place?
Yelp and Urban Spoon should be the most basic of social web management for a restaurant. An operator should visit them daily – that would take maybe two minutes, tops.
Posted in Hospitality, Search Engines, Social Media Networking | 1 Comment »